Privacy Policy for Community Expert Solutions
Effective Date: September 30, 2025
Community Expert Solutions (“we,” “us,” or “our”) respects the privacy of individuals who visit our website and complete our pre-screening survey. This Privacy Policy explains how we collect, use, disclose, and protect your information, and what rights you have with respect to that information.
- Information We Collect.
We may collect the following types of personal information from individuals who visit and complete our survey:
- Contact Information (e.g., name, phone number, email address)
- Demographic Information (e.g., age, gender, race/ethnicity)
- Health Information (e.g., responses to medical and health-related questions)
- Technical Information (g., IP address, browser type, device identifiers, and website usage data through cookies or analytics tools)
- How We Use the Information
We use the information collected for the following purposes:
- To determine preliminary eligibility for clinical research opportunities
- To refer eligible individuals to third-party partners involved in research
- To improve our recruitment process and internal operations
- To comply with legal obligations
- Sharing of Information
We may share your information with:
- Authorized third-party vendors (e.g., patient engagement services)
- Sponsors of the clinical research studies (only if required)
- Government agencies or law enforcement when required by law
- Other parties with your prior consent
- Legal Basis and Compliance
We collect and process personal and health information in accordance with applicable laws, including:
- HIPAA, where applicable, as we maintain HIPAA-compliant data storage, though we are not a “Covered Entity” under HIPAA.
- North Carolina Identity Theft Protection Act (N.C. Gen. Stat. § 75-60 et seq.), including breach notification requirements.
- California Consumer Privacy Act (CCPA), if applicable to California residents.
- Federal Trade Commission (FTC) Act, requiring transparency and prohibiting deceptive practices in handling personal data.
- Children’s Online Privacy Protection Act (COPPA), which prohibits collection of information from children under 13.
- Federal prohibitionon transferring personally identifiable sensitive data to foreign adversaries.
- Data Security and Retention
We implement appropriate administrative, technical, and physical safeguards to protect the confidentiality and integrity of your personal information, including:
- Data is stored on encrypted, password-protected servers
- Access to data is limited to authorized personnel
- Regular security assessments and updates
- Employee training on data privacy and security
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or as otherwise required by law. The criteria we use to determine retention periods include:
- The length of time we need the information to provide our services
- Whether there are legal or regulatory obligations that require us to keep the information
- Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)
- Genetic Information
We may collect genetic information as part of our health data collection. This information is:
- Protected with enhanced security measures
- Used only for determining potential eligibility for specific clinical research opportunities
- Never used for discriminatory purposes
- Subject to all applicable federal and state protections
- Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your data, such as the right to:
- Access or request a copy of your information
- Correct or update your information
- Request deletion of your data (subject to legal limitations)
- Opt out of the sale or sharing of your information (note: we do not sell your personal information)
To exercise your rights, please submit a request using the contact information provided below. We will respond to all legitimate requests within 45 days. We may need to verify your identity before processing your request.
- Data Breach Notification
In the event of a data breach involving your personal information, we will notify you and relevant authorities as required by applicable laws, including the FTC’s Health Breach Notification Rule and state laws. Our notification will include information about what happened, what information was involved, what we are doing in response, and resources to help you protect yourself.
- Cookies and Website Analytics
We may use cookies and similar technologies to improve website functionality and analyze usage. You can adjust your browser settings to refuse cookies, but some features of our website may not function properly without them.
- California Residents
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect about you and how we use and share it
- The right to delete certain personal information we have collected
- The right to opt-out of the sale of your personal information (though we do not currently sell personal information)
To exercise these rights, please contact us using the information provided in the “Contact Us” section.
- Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect information from individuals under 13 years old.
- Accessibility
This Privacy Policy is available in alternative formats upon request for individuals with disabilities.
- Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Community Expert Solutions, Inc.
Attn: Allison Mathews
6255 Towncenter Dr Unit #1684
Clemmons, NC 27012
info@communityexpertsolutions.com
- Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with a revised “Effective Date.”
